Deloro Casino VIP Programme: Cashback, Tiers and Rewards

How the VIP Programme works

Every player begins at Bronze 1. The programme has 10 tiers in total, with God Mode at the top. Your progress is points-based, and you move through the tiers by placing real-money wagers.

Your VIP position brings access to cashback through the tier system, while separate loyalty coins build from your real-money wagering activity. This gives you two ways to receive value as you play: weekly cashback linked to your tier and coins that you can spend in the shop.

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The programme is designed to follow your ongoing activity rather than a single qualifying event. As your points accumulate, your tier can rise. The exact point total needed for each step is not needed to begin: your account status and available rewards provide the practical view of your progress.

Cashback from Bronze 1 to God Mode

VIP cashback is paid weekly. The percentage and monthly maximum depend on the tier you hold. Bronze 1 starts at 4% cashback, while God Mode reaches 15%.

The two listed tiers show the range available within the programme: Bronze 1 is your starting point and God Mode is the highest level. The remaining tiers sit between them, allowing your cashback rate and monthly maximum to grow as you progress.

Cashback is a reward for eligible activity already placed, not a promise of a return from future play. Gambling involves real financial risk, so set limits that suit you before you wager and keep your play within an amount you can afford.

Loyalty coins and the rewards shop

Alongside cashback, you earn loyalty coins on all real-money wagers. These coins are separate from your VIP tier progress and can be redeemed in the shop for a choice of rewards.

• Bonuses
• Trips
• Jewellery

The shop is accessible from the main menu. When you have coins available, open the shop, look through the reward choices and select an item that suits the balance of coins you have earned. Coins give your wagering activity an additional reward path beyond weekly cashback.

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VIP points and loyalty coins serve different purposes. Points help determine your tier, while coins are used for shop redemptions. Keeping the two balances separate makes it easier to understand what affects your status and what you can spend.

How to make the most of your VIP status

A simple routine can help you follow your rewards without losing sight of your spending. Check your current tier before you play, decide what amount fits your budget and treat any cashback or shop reward as an extra rather than a reason to increase your stake.

1. Set a personal spending amount before placing real-money wagers.
2. Keep an eye on your VIP tier as your activity progresses.
3. Check the cashback percentage and monthly maximum attached to your current tier.
4. Watch your loyalty coin balance separately from your VIP points.
5. Use the shop when you have enough coins for a reward you actually want.
6. Stop when you reach the limit you set for yourself.

You can request deposit limits, loss limits and session time limits through live chat support. These controls help you decide in advance how much money and time you want to put into play.

If you need a complete break, self-exclusion can be started by emailing support. The process can take up to 7 days, so use the request as soon as you decide to stop and do not continue wagering while it is being arranged.

Support for your VIP account

Live chat is available 24 hours a day, 7 days a week and connects you with a human agent after basic contact details are provided. You can use it to ask about your VIP status, rewards or account limits.

Support is also available by email and through a ticket system, with email notifications when there is a reply. Help is offered in several languages, including English, French, German, Spanish, Arabic, Hindi and Swedish.

When asking about your rewards, include the subject you need help with: your tier, cashback, loyalty coins or a shop redemption. This helps support direct your question to the right account information.