Contact Us

Our support team is here to help with questions about your Deloro Casino account and your use of our services. Contact us by live chat or e-mail, and provide enough detail for us to assist you efficiently.

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How to reach us

You can contact us through the live chat on our site, available 24/7, or by e-mail at support@casino-deloro.co.uk. Live chat is suitable for quick questions, while e-mail is useful when you need to provide more information or explain an issue in detail.

Please contact us from the e-mail address connected with your account where possible. This helps us protect your information and complete the necessary account checks before discussing account-specific details.

What to have ready when you write

Including clear information in your first message can help us identify the issue and respond more quickly. Please do not send your password or other sensitive security information.

Your Deloro Casino username.
The game, payment or transaction concerned.
The date and time when the issue happened.
A short description of what happened and what you need us to do.

Common questions we help with

Our support team can help with the following subjects:

Account access, account details and verification.
Deposits, withdrawals and payment queries.
Bonus terms, eligibility and account promotions.
Technical issues affecting games, the site or your account.

Complaints

If you wish to make a complaint, e-mail support@casino-deloro.co.uk and put Complaint in the subject line. Please describe the issue clearly and include your username, the relevant game or transaction, and the time it occurred where applicable.

We acknowledge your complaint and look into the information provided. Once it has been checked, we reply with the outcome and any further information relevant to your complaint. If we need more details, we may ask you to provide them before we can complete our response.