Privacy Policy

What personal data we collect

We collect information that we need to create and manage your account, provide our services, comply with our legal duties and keep our platform secure. The information we collect depends on how you use our website and services.

Information you provide to us

• Account details, such as your name, date of birth, residential address, email address, username and other information needed to set up your account.
• Contact and communication details, including messages you send to our support team, records of live chat conversations and your preferences for receiving communications.
• Identity documents and verification information, which may include documents or information needed to confirm your identity, age, address and eligibility to use our services.
• Payment and transaction information, including deposits, withdrawals, payment method details, transaction amounts, account balances, bonuses and information about gaming activity.
• Safer gambling information, such as deposit limits, time-outs, self-exclusion choices and other account controls you ask us to apply.

Information collected when you use our website

• Device information, such as your device type, operating system, browser, language settings, screen settings and unique device or online identifiers.
• Usage information, including pages viewed, the date and time of visits, how you move through the website, features used and the source from which you reached our website.
• Technical and security information, such as IP address, login records, authentication details, error reports and information that helps us detect unusual or harmful activity.
• Cookie and similar technology information, as explained further below and in our Cookie Policy.

You should provide accurate and current information. If your details change, please update your account where this option is available or contact us. We may ask you for additional information when this is reasonably necessary to protect your account, meet a legal requirement or confirm that information already supplied remains accurate.

Why we use your data and our legal bases

We use personal data only for clear and legitimate purposes. We do not use your information in a way that is incompatible with the purpose for which it was collected. Under UK data protection law, we must also have a lawful basis for each use of your personal data.

• To run your account and provide our services. We use your details to register and maintain your account, process deposits and withdrawals, provide customer support, apply account settings and record your activity. The legal basis is that this processing is needed to perform our agreement with you.
• To verify your age and identity. We use identity information and documents to confirm that you are eligible to use our services and that your account belongs to you. This may be necessary to perform our agreement and to comply with our legal duties.
• To prevent fraud, money laundering and other harmful activity. We use account, payment, device and usage information to identify suspicious activity, protect our platform and help prevent fraud, money laundering, terrorist financing and attempts to misuse an account. The legal bases are our legal obligations and our legitimate interest in protecting our business, customers and services.
• To meet our legal and regulatory duties. We keep records, respond to lawful requests, support safer gambling controls, manage disputes and provide information to competent authorities when required. The legal basis is compliance with a legal obligation.
• To keep our website and systems secure. We use technical and usage data to maintain, test and improve security, investigate incidents and prevent unauthorised access. The legal basis is our legitimate interest in operating a safe and reliable service, unless another legal basis applies.
• To send offers and other marketing you have opted into. Where you have given the required permission, we use your contact details and preferences to send information about offers, services or updates. You can withdraw your permission at any time by using the available account settings or contacting us. We may also send service messages where they are needed to operate your account; these are not optional marketing messages.

A legitimate interest means that we have a reasonable business or security purpose for using information, while taking account of your rights and expectations. Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that took place before you withdrew consent and may not stop processing that has another lawful basis.

Who we share your data with and how long we keep it

We do not sell your personal data. We share information only where there is a lawful reason and only the information needed for the relevant purpose. People and organisations that may receive your data include:

• Payment providers, where this is needed to process deposits, withdrawals, refunds, payment checks and transaction-related support.
• Identity-verification partners, where they help us confirm your age, identity, address or account information.
• Fraud-prevention and financial crime partners, where they help us identify suspicious activity, protect accounts or meet anti-money laundering requirements.
• Professional advisers and service providers, where they provide technology, security, hosting, customer support, audit, legal or operational services for us. They must handle information under appropriate confidentiality and data protection requirements.
• Regulators, law enforcement bodies and other public authorities, where disclosure is required or permitted by law, or where it is needed to protect rights, safety or the integrity of our services.

We expect organisations that process personal data for us to use it only for the agreed purpose, keep it secure and follow applicable data protection requirements. Some service providers may process information outside the United Kingdom. Where this happens, we use safeguards required by applicable data protection law.

How long we keep information

We keep your personal data for as long as your account is open and while it is needed to provide our services, handle questions, manage disputes, protect against fraud and meet our legal and regulatory duties. After your account closes, we keep relevant information for the period required by law or for another legitimate business purpose, such as establishing, exercising or defending legal claims.

Different types of information may be kept for different periods. When information is no longer needed, we securely delete it or make it anonymous so it can no longer be linked to you. We may retain limited information where necessary to record that a request, restriction or self-exclusion was applied.

Your privacy rights and how to contact us

Depending on the circumstances and the legal basis we use, you may have the following rights under UK data protection law:

• Access: ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: ask us to correct information that is inaccurate or incomplete.
• Erasure: ask us to delete personal data where there is no good reason for us to continue using it. This right is not absolute, and legal or regulatory duties may require us to keep some information.
• Restriction: ask us to limit how we use your data in certain situations, such as while the accuracy of information is being checked.
• Objection: object to processing based on legitimate interests and object at any time to direct marketing.
• Data portability: where the law provides this right, ask for certain information in a structured, commonly used and machine-readable format.
• Withdrawal of consent: withdraw consent where we rely on consent for a particular use of your data.

To use a privacy right, write to privacy@casino-deloro.co.uk. You can also contact us through the live chat on the site or write to support@casino-deloro.co.uk. Please tell us what you are asking for and provide enough information for us to identify your account. We may need to ask for additional information to confirm your identity before acting on a request.

We aim to respond within the period required by applicable data protection law. In some cases, we may need more time or may be unable to fulfil a request because an exemption applies, for example where disclosure would affect the prevention of fraud or would conflict with a legal duty. If this happens, we will explain the reason where the law allows us to do so.

If you are not satisfied with how we use your personal data or handle a request, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office.

Cookies and changes to this policy

We use cookies and similar technologies to operate our website, remember preferences, support security, understand usage and, where permitted, help us provide relevant communications. Some cookies are necessary for the website and account services to work, while others may depend on your choices. For more information about the types of cookies we use and how to manage them, please read our Cookie Policy.

We may update this Privacy Policy when our services, technology, legal duties or data practices change. The current version applies from the date it is published on our website. Where a change is important, we may provide an additional notice through your account, by email or by another appropriate method.

If you have a question about this Privacy Policy or the way we handle your personal data, contact our privacy team at privacy@casino-deloro.co.uk or use the live chat on the site. For account-related help, you can also contact support@casino-deloro.co.uk.