Cookies Policy

What cookies are and why we use them

Cookies are small text files placed on your computer, phone, tablet or another device when you visit a website. They allow the site to recognise your device and remember information about your visit. Some cookies are stored only while your browser is open. Others remain on your device for a set period or until you delete them.

We use cookies and similar technologies to operate Deloro Casino, maintain your account session, remember choices and understand how the site is used. They help us provide core functions and identify technical problems. Where a cookie is not strictly necessary, we will ask for your consent through the cookie notice on the site, unless another lawful basis applies.

Cookies may be set by us or by service providers acting on our behalf. A cookie can be linked to information about your browser, device, approximate location, site activity or account session. We use this information in line with our privacy practices and only for the purposes explained in this policy or in the cookie notice.

Cookies do not normally contain your password in readable form. You should still keep your login details private, use a secure device and sign out of your account when using a shared device.

The types of cookies we use

The cookie notice on the site may provide more detail about individual cookies, including their purpose, duration and provider. The main categories are set out below. The same cookie may support more than one function, but we place it in the category that best describes its main purpose.

Strictly necessary cookies

These cookies are needed for the site and your account to operate. They cannot normally be switched off through our cookie notice because removing them would prevent important functions from working.

• Keeping you signed in while you move between account pages.
• Maintaining a secure session and helping to protect account and payment-related areas.
• Remembering information needed to process an action, such as moving from the cashier to a confirmation page.
• Recording your cookie preferences so that the site does not ask you the same question on every visit.

Performance and analytics cookies

These cookies help us understand how visitors use the site and whether pages and features work as intended. They may collect information such as the pages viewed, the time spent on a page, the type of device used and whether an error occurred.

• Identifying pages that load slowly or produce technical errors.
• Measuring how many visitors use a particular area of the site and whether navigation is clear.
• Comparing general patterns of use over time so we can maintain and improve site performance.

Functionality cookies

Functionality cookies allow the site to remember choices you make and provide features that are more convenient. They are not essential for every visit, but they can make the site easier to use.

• Remembering your selected language, display option or other site preference.
• Keeping a form or account setting available while you move through related pages.
• Remembering whether a site message has already been shown during your session.

Marketing cookies

Marketing cookies may be used to understand visits that come from advertising or other promotional activity. They can help us measure whether a campaign has reached people effectively and limit repeated messages. These cookies may also help make advertising or promotional content more relevant to your interests.

• Recording that you arrived at the site after interacting with a promotional message.
• Measuring visits, registrations or other actions linked to a campaign.
• Limiting how often the same promotional content is shown on a device.

Marketing cookies are optional. If you do not consent to them, you can still use the core site and account functions, subject to the effect of blocking cookies described below.

How to manage your cookie choices

When you first visit the site, our cookie notice allows you to accept optional cookies, refuse optional cookies or manage categories separately. Your selection is stored so that we can apply it on later visits. You can change your choice at any time by opening the cookie settings option made available on the site.

Changing your cookie settings may not remove cookies that were already placed on your device. To delete those cookies, use your browser settings as well. The steps vary depending on the browser and device, but the relevant controls are usually found under settings, privacy, security or site data.

Managing cookies in your browser

1. Open your browser settings and find the privacy, security or site data section.
2. Choose whether to allow cookies, block cookies, delete existing cookies or receive a warning before a cookie is stored.
3. If your browser offers site-specific controls, search for Deloro Casino and select the preference you want to apply.
4. Close and reopen the browser or refresh the site if your change does not apply immediately.
5. Return to the site and use the cookie notice settings if you want to manage optional categories separately.

You may also be able to control storage through your device settings or use private browsing. Private browsing does not always block cookies, and it may delete some cookies when the private session ends. If you use more than one browser or device, you may need to set your preferences separately on each one.

Your cookie choice does not replace account controls such as deposit limits, time-outs or self-exclusion. If gambling is becoming difficult to control, you can use the safer gambling tools available through your account and seek support from GambleAware, GamCare, GamStop or the National Gambling Helpline.

What happens if you block or delete cookies

You can block or delete cookies, but the site may not work fully as a result. Strictly necessary cookies support account security, sign-in, navigation and other core functions. If they are blocked, you may be unable to access parts of the site, keep an account session active or complete certain actions.

Blocking functionality cookies may mean that your preferences are not remembered. You may need to make the same selection each time you visit, and some pages may not display or behave in the way you expect.

Blocking performance and analytics cookies does not normally prevent you from using the main site, but it means we may have less information about errors, loading times and general use. This can make it harder for us to identify and correct some technical problems.

Blocking marketing cookies should not stop core account functions. It may mean that promotional content is less relevant, that campaign preferences cannot be remembered or that you continue to see general messages rather than content based on your interests.

Deleting cookies can also sign you out, remove saved preferences or require you to confirm your cookie choice again. If you clear cookies after selecting your preferences, the cookie notice may appear again on your next visit.

Changes to this policy and how to contact us

We may update this Cookies Policy when our site, technology, cookie use or legal requirements change. The latest version will be made available on the site. Where appropriate, we may also show a new cookie notice or ask you to confirm your choices again.

If you have a question about a cookie, cannot change your settings or need help with the effect of blocking cookies, contact us at support@casino-deloro.co.uk. You can also use the live chat on the site.

When contacting us, please do not send your password or full payment details. To help us locate a technical problem, you may provide the device and browser you used, the page affected and a description of what happened. We may need to verify your account before discussing account-specific information.