Responsible Gambling

Our commitment to safer gambling

Gambling should be treated as entertainment. It should not be used as a way to make money, solve financial problems or recover losses. Before you play, decide what you can comfortably afford to spend and only use money set aside for leisure.

We provide account tools to help you control how much you deposit, lose and play. These tools are designed to support your decisions, but they do not replace personal responsibility. If gambling is affecting your finances, relationships, work, health or mood, stop playing and seek support.

You must be 18 or over to use our gambling services. We may ask for information or documents to verify your age and identity. Do not gamble on behalf of another person, and do not allow anyone else to use your account.

We hold a gaming licence and verify accounts as part of our responsibility to operate safely. We may apply additional checks or restrictions where account activity, age or identity needs to be confirmed.

Tools in your account

You can use the safer gambling controls in your account to set boundaries before or during play. The limits shown in your account explain the available periods, how a limit operates and when a change takes effect. Choose limits that match your personal budget rather than an amount you hope to win.

Deposit limits

A deposit limit restricts the amount you can deposit over the selected period. You can usually set a daily, weekly or monthly limit from the safer gambling area of your account. A request to reduce your limit takes effect in line with the information shown on screen. A request to increase or remove a limit may be subject to a cooling-off period.

Loss and session limits

Where available, a loss limit helps you set the maximum amount you are prepared to lose over a chosen period. A session limit can help you control the length of time you spend gambling. These controls do not guarantee a particular result and should be used alongside a realistic budget.

Time-outs

A time-out temporarily prevents you from gambling for the period you select. Use one if you want to step away, regain control or think about your gambling. You should not try to avoid a time-out by opening another account. We may close or restrict accounts that appear to be used to bypass a control.

Self-exclusion

Self-exclusion is a longer-term decision to stop gambling with us. You can request it through the safer gambling area of your account or by contacting support@casino-deloro.co.uk. We will explain the available period and the steps needed to put it in place. During self-exclusion, do not try to open another account or use an account belonging to somebody else.

Reality checks

Reality checks remind you how long you have been playing and may show relevant account information. They give you an opportunity to pause, check your spending and decide whether to continue. If a reminder causes you to reconsider your play, take a break rather than ignoring it.

How to switch on a control

1. Sign in to your Deloro Casino account.
2. Open the safer gambling, responsible gambling or account settings area.
3. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
4. Select the period and amount, where applicable, then read the information about when the control starts.
5. Confirm your choice and check that the new setting is displayed in your account.

If you cannot access your account or need help setting a control, contact us through live chat on the site or by e-mail at support@casino-deloro.co.uk. Our support team can explain the available options, but you remain responsible for choosing settings that suit your circumstances.

Signs gambling may be a problem

Problem gambling can affect anyone. It may develop gradually, and you do not need to wait for a serious financial loss before asking for help. Consider taking a break and speaking to a support organisation if any of these statements feel familiar:

• You gamble for longer or spend more than you intended.
• You chase losses by increasing your stakes or depositing again.
• You hide your gambling or are not honest about how much you spend.
• You borrow money, miss payments or use money needed for essential costs.
• You feel restless, worried, irritable or low when you cannot gamble.
• You think about gambling during work, study, family time or other activities.
• You have tried to stop or cut down but have not been able to do so.
• Gambling is causing arguments, difficulty at work or problems with your health.
• You gamble to escape stress, sadness, loneliness or other difficult feelings.

If one or more of these signs applies to you, consider using a time-out or self-exclusion immediately. Contact support if you need help closing access to your account, and speak with a qualified support service for personal guidance.

Where to get help

You do not have to deal with gambling concerns alone. The organisations below provide information, advice or support for people affected by gambling. They can also help family members and friends who are concerned about somebody else.

• GambleAware provides information about gambling harms and practical guidance on finding suitable support.
• GamCare offers confidential information, advice and support for people affected by gambling, including support for affected family members.
• GamStop is a free service that can help you exclude yourself from participating online gambling businesses for a chosen period.
• The National Gambling Helpline provides confidential advice and support for people worried about their own gambling or someone else’s gambling.

If you believe you may be at immediate risk of harming yourself or someone else, contact the emergency services or an appropriate urgent health service. For account-related help, use live chat on the site or e-mail support@casino-deloro.co.uk.

Protecting minors

Our services are for people aged 18 and over only. We use age and identity verification measures, and we may ask for documents before allowing access to some account or gambling functions. Do not share your login details, payment method or device access with a minor.

If a child or young person may have accessed your account, contact us promptly through live chat or at support@casino-deloro.co.uk. Change your password, sign out of other devices and check the security of the e-mail account connected to your profile.

Parental control software and device-level restrictions can provide an additional barrier to gambling websites and applications. Use the controls available from your internet service provider, device manufacturer or operating system, and keep passwords for those controls private. These measures support supervision but cannot replace it.

• Keep your account password and payment details private.
• Use a separate password for your casino account and update it if you think it has been exposed.
• Do not save login details on a shared device.
• Use parental controls on phones, tablets, computers and home internet connections.
• Keep gambling applications and account sessions away from devices regularly used by children.
• Tell us promptly if you suspect underage access or unauthorised use of your account.

We may suspend access while we check an age or identity concern. If an account is found to have been used by a person under 18, we will take appropriate action in line with our account terms and applicable requirements.