Bonus Terms and Conditions

How these bonus terms apply

These terms apply to every bonus or promotion made available through your account with us, unless the individual offer states different terms. The terms shown when you claim an offer form part of the agreement between you and us. Please read them before opting in or using bonus funds.

A promotion may also be subject to our general Terms & Conditions, Privacy Policy, safer gambling requirements and the rules of the games you play. If there is a conflict between these general bonus terms and the specific terms of an offer, the specific offer terms will apply to that offer.

We may change, withdraw or suspend a promotion where this is necessary for legal, regulatory, technical or operational reasons. We will not remove funds that have already been credited and are being used in accordance with the applicable terms, except where the funds were credited in error or there has been a breach of these terms.

Eligibility and claiming an offer

Bonuses are available only to eligible customers who meet the conditions of the relevant promotion. You must be at least 18 years old, hold an account with us and be permitted to use our services. We may require your account to be verified before a bonus is credited or withdrawn.

Unless the offer says otherwise, a promotion is intended for one person, one account, one household and one device or internet connection. We may limit or refuse an offer where more than one account appears to be connected to the same person, household, payment method, device or other relevant information.

You must claim a bonus in the way and within the time stated in the offer. Some promotions require you to opt in before making a deposit or placing a qualifying bet. A deposit made before opting in may not qualify, even if it otherwise meets the displayed requirements.

• Only one promotion may apply to a qualifying deposit unless the offer expressly allows more than one.
• A deposit must be made using a payment method accepted for your account and in your own name.
• Deposits made using a payment method belonging to another person may not qualify and may be returned or held while we carry out checks.
• A bonus cannot normally be exchanged for cash, transferred to another account or sold to another person.
• Promotional codes must be entered exactly as instructed and may be limited to the offer for which they were issued.

We may contact you through the contact details held on your account if we need information about your eligibility or use of a promotion. You are responsible for keeping those details accurate and for reading the terms displayed in your account.

Deposits, bonus funds and wagering

A bonus may be credited as bonus funds, free spins, bonus bets, cashback or another promotional benefit. The way the benefit can be used will be stated in the offer. Bonus funds are separate from your cash balance and may be subject to wagering before they can be withdrawn.

The qualifying deposit normally needs to remain in your account while the promotion is active. If you withdraw, charge back or reverse a qualifying deposit before completing the applicable requirements, we may remove the associated bonus and any winnings generated from it.

Wagering requirements must be completed using eligible games and within the period stated in the offer. The contribution made by each game, bet type or stake may differ. The promotion details will explain whether a game contributes fully, partly or not at all.

• Only bets placed after the applicable bonus has been claimed may count, unless the offer states otherwise.
• Cancelled, void, refunded or reversed bets do not count towards a wagering requirement.
• A bet may count only once, even if it is connected with more than one promotion or account activity.
• Progress may be shown in your account, but the displayed figure is an indication and the final calculation is made using eligible activity recorded on our systems.
• If bonus funds and cash funds are used together, the order in which balances are used will be shown in the relevant account information or promotion terms.

We may set a maximum qualifying deposit, maximum bonus value, maximum stake or other limit for an offer. If a maximum stake applies, bets above that limit may cause the bonus and associated winnings to be forfeited, where permitted by the offer terms. The limit may apply to the total stake, including any feature purchases or equivalent game functions.

You must not use a bonus to create a guaranteed return or avoid the normal risk of play. This includes placing opposing bets, exploiting a game or promotion error, or using a betting pattern that defeats the purpose of the offer. We may withhold or remove benefits where activity is inconsistent with fair use.

Expiry, withdrawals and cancelled bonuses

Each offer has an expiry period. The expiry date or time will be shown with the promotion or in your account. Any unused bonus funds, free spins, bonus bets or associated promotional benefits normally expire when that period ends. Wagering completed after expiry will not satisfy an expired promotion.

When the applicable wagering requirement has been completed, eligible winnings may be moved to your cash balance and may then be available for withdrawal, subject to account verification, payment checks and any remaining terms. Completing wagering does not guarantee that a withdrawal will be approved if another account or payment issue remains unresolved.

If you request a withdrawal before completing the requirements, we may treat this as a decision not to continue with the promotion. Depending on the offer, the bonus and winnings linked to it may be removed. The cash you deposited will be handled in line with the applicable withdrawal and payment terms.

You may ask us to remove an unused bonus by contacting support@casino-deloro.co.uk or using live chat on the site. Removing a bonus may also remove winnings generated from that bonus. We will explain the effect before processing the request where practical.

If a bonus is credited in error, we may correct the balance and cancel related promotional winnings. If you notice an incorrect credit, please tell us before using it. We may delay a withdrawal while we investigate an error, duplicate credit or other account issue.

Fair use, account checks and safer gambling

We may check your identity, age, payment method, account information and promotional activity before crediting a bonus or paying winnings. You must provide information that is complete, accurate and current. If requested information is not provided, we may restrict access to the promotion or your account until the checks are completed.

We may cancel a promotion, remove bonus funds or restrict future promotional eligibility where we reasonably believe that a customer has breached these terms, used multiple accounts, provided inaccurate information, acted dishonestly, abused a technical fault or attempted to manipulate the promotion.

We will not use a bonus to encourage you to gamble beyond your means. Bonuses cannot override any deposit limit, loss limit, time-out, self-exclusion or other safer gambling control on your account. If you have self-excluded, you must not open or use another account to claim an offer.

Gambling is for adults aged 18 and over. You can set deposit limits and use a time-out through the safer gambling tools available in your account. You can also ask us about self-exclusion. Support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

If you have a complaint about a promotion or the way these terms have been applied, contact us through support@casino-deloro.co.uk or live chat. We will look into the issue using the information held on your account and provide the next steps in accordance with our complaints process.