Betting Rules

General rules for betting and game play

These rules apply whenever you use real money, bonus funds or any other balance to place a bet or play a game with us. By starting a game or confirming a bet, you agree to follow these rules, the terms shown in the relevant game and the terms that apply to your account.

You may hold and use only one account with us. An account must be opened in your own name and used only by you. You must not allow another person to access it, place bets for you or use your payment method without permission. We may suspend play, hold funds or take other appropriate action where we identify duplicate accounts, misleading information, unauthorised access or activity that does not comply with our account terms.

You must provide accurate information and keep your account details up to date. We hold a gaming licence and may verify your identity, age, address, source of funds or other account information before allowing play, processing withdrawals or continuing to provide services. Failure to complete a requested verification may affect your ability to use the account.

• You must be aged 18 or over to use our gambling services.
• You are responsible for checking your stake, selected game, bet type and any other details before confirming play.
• A bet or spin is final once it has been accepted by our systems and cannot normally be cancelled, changed or withdrawn.
• A displayed balance does not by itself confirm that a transaction has been successfully completed if a technical or payment issue has occurred.
• You must not use our services for unlawful activity, fraud, collusion, money laundering or any other prohibited purpose.

Real-money play uses the available cash balance in your account in accordance with the order and rules shown in the cashier or game. Bonus-balance play is subject to the applicable bonus terms. Where more than one balance is available, the balance used and the order of use will be determined by the relevant system rules.

How bets and spins are settled

Each game uses its own game server and technical rules to determine outcomes. The result recorded and shown by the game server is final, subject to the malfunction provisions below. This applies whether the outcome is shown immediately or becomes available after a short connection delay.

The rules, symbols, winning combinations, features, stake options and paytable displayed in the game apply to your play. You should read the in-game help before placing a bet, particularly where a game has different paylines, rounds, bonus features, multipliers or ways to win.

Any return-to-player figure shown in a game is a long-term statistical figure for that game, not a promise of a particular return from one session, bet or series of spins. Individual results may vary, and the displayed figure does not change the game outcome or guarantee a win.

• Wins and losses are settled using the outcome recorded by the relevant game server.
• Any payout is calculated using the stake, result, paytable and other game rules that applied when the bet was accepted.
• Where a game includes an unfinished feature or later settlement, the game may need to complete before the final result is added to your balance.
• If the game display and your account balance appear different, the server record and transaction history will be used to establish the applicable result.

A result cannot be changed because it was unexpected, because a different result was anticipated or because the game display was closed before the outcome was seen. If you believe a result has not been settled correctly, contact us with the information requested in the disputes section.

Malfunctions, interruptions and disconnected games

A malfunction may affect the operation of a game, the recording of a bet, the display of an outcome or the calculation of a payout. A malfunction voids all pays and play affected by that malfunction. This means that a displayed win, feature or balance change may not be valid where the underlying game process has failed.

If you lose connection, close a game or experience a device or network interruption after placing a bet, do not assume that the bet has failed. The game may resume at the point reached when you reconnect, or it may settle automatically using the server record. You should sign in again and check the game or account history before trying to repeat the action.

1. Stop making further bets if the game behaves unexpectedly or displays an error.
2. Reconnect to your account and allow any outstanding game to resume or settle.
3. Do not refresh repeatedly or place another bet to try to reproduce the issue.
4. Keep the time, game name, stake and any visible message if you need to contact support.

We may correct a balance, cancel affected play or take other steps needed to restore the account records where a technical error, malfunction or processing error has occurred. We will use the available system information to determine which bets and outcomes were affected.

Rules for bonus play

Bonus funds are not the same as cash funds and can be used only in accordance with the bonus terms provided with the relevant offer. Those terms may set requirements for eligibility, activation, expiry, wagering, qualifying deposits, withdrawals, maximum winnings and the games or stakes that count.

A maximum bet may apply while a bonus is active. You must follow the maximum bet and any other stake restriction stated in the applicable bonus terms. Exceeding a stated maximum bet may make the bonus, associated winnings or related play void, where the bonus terms allow this.

Different games may contribute at different rates towards a bonus requirement. Some games, bets or features may not contribute at all. The contribution rates and any excluded play are shown in the relevant bonus terms or account information. You are responsible for checking these conditions before using bonus funds.

• Bonus funds may be used only during the period shown for the bonus.
• A bonus may be removed if its conditions are not met or if the related account activity is invalid.
• You may need to complete the stated requirements before bonus funds or winnings can be withdrawn.
• Withdrawals, cancelled deposits, chargebacks or account restrictions may affect a bonus.
• We may limit or refuse a bonus where the applicable terms permit us to do so.

The specific bonus terms take priority for matters that relate only to that bonus. If they do not address a point, these Betting Rules and the general terms for your account apply.

Live casino and table games

Live casino and table games may operate differently from automated games. Each table has its own help information covering the game format, available bets, minimum and maximum stakes, dealing process, betting periods, payouts and any special conditions. Read that information before joining a table.

Dealer decisions and the result recorded for the table are final, subject to the applicable game rules and any confirmed technical issue. The dealer may follow the required dealing, drawing, dealing-card, settlement or game procedure even where the outcome is not what you expected.

Bets must be placed and accepted during the permitted betting period. A late bet may be rejected, returned or treated according to the table's rules. Selecting a stake or betting option does not mean the bet was accepted; you should wait for the table or account confirmation.

• The game-specific rules in the table help are part of the terms for that table.
• A bet accepted by the table cannot normally be changed or cancelled.
• If a connection drops, the table may complete the round and settle it using its server record.
• Any interruption, cancelled round or technical event will be handled under the table rules and the malfunction provisions above.
• The relevant table history and server record will be used when a result or bet needs to be checked.

How to raise a betting or game dispute

If you think a bet, spin, payout, balance change or table result has not been settled correctly, contact us promptly so we can look into the relevant game and account records. Write to support@casino-deloro.co.uk or use the live chat on the site.

To help us identify the correct event, include the game name, the date and time as closely as you can, and the round or bet reference if one is available. You should also explain what happened and provide any relevant account or transaction details. Do not send your password or full payment details in a message.

1. Stop playing the affected game if the issue is still occurring.
2. Make a note of the game, time, stake, round and any message shown on screen.
3. Check your account history and the game history for the applicable transaction or result.
4. Contact support@casino-deloro.co.uk or use live chat with the available details.
5. Follow any request for further information so we can identify and resolve the matter.

We will use the game server, account, transaction and other available records when considering the issue. A screenshot may help explain what you saw, but it does not replace the server record. If a dispute concerns a bonus, include the name or details of the bonus as well as the game, time and round.