Terms & Conditions

1. Acceptance and changes to these terms

These Terms & Conditions form a binding agreement between you and us when you use Deloro Casino, open an account or take part in any game or promotion. By selecting the relevant acceptance box, registering an account or continuing to use our site, you confirm that you have read and accepted these terms, our safer gambling information and any other rules that apply to a particular product, game or offer.

You must also follow the instructions and rules displayed on our site, in the cashier, in the game information and in any offer-specific terms. If there is a difference between these terms and the terms of a specific promotion, the promotion terms apply to that promotion. If there is a difference between these terms and information shown in the cashier about a transaction, the information shown in your account or cashier may explain the transaction in more detail.

We may change these terms where this is necessary because of changes to our services, legal or regulatory requirements, security matters, payment arrangements or other operational reasons. We will make the updated version available on our site and will identify the date or version where appropriate. Changes will normally apply from the time they are published, unless a later date is stated.

If a change materially affects your rights or obligations, we will take reasonable steps to bring it to your attention. You should check the current version before using your account. If you do not agree with a change, you should stop using our services and contact us about closing your account. Continuing to use your account after the changes take effect means that you accept the updated terms.

2. Eligibility and your account

You may use our services only if you are 18 or over and are a resident of the United Kingdom. We may ask you to confirm your age and location at registration or at any later point. You must not open or use an account if you are not legally permitted to gamble, if you are self-excluded, or if we have told you that you may not use our services.

You may have only one account with us. You must not create an account for another person, use another person's account or allow another person to use your account. If we identify multiple accounts, we may close or suspend them and apply the account and transaction rules that are relevant to the circumstances.

The information you provide must be complete, accurate and current. This includes your name, date of birth, residential address, email address, payment details and any other information we request. You must update your details when they change. Providing information that is false, misleading or incomplete may result in a delay, account restriction, cancellation of transactions or closure of your account.

Your login details are personal to you. Keep your username, password and any other security information confidential, use a strong password and do not store it where another person can access it. You are responsible for activity carried out through your account unless you tell us promptly that your security has been compromised. Contact us through live chat or at support@casino-deloro.co.uk if you suspect unauthorised access.

We hold a gaming licence and may verify accounts to meet our legal, regulatory and security obligations. We may refuse registration or access where we cannot establish that you meet the eligibility requirements.

3. Verification, deposits and withdrawals

Before your first withdrawal, we will carry out identity, age and address checks. We may ask for documents or information such as proof of identity, proof of address, payment ownership or other information needed to confirm your account. We may also carry out source-of-funds or source-of-wealth checks where required.

You must provide documents that are genuine, legible, current where necessary and connected to you. We may pause deposits, withdrawals, gameplay or account access while checks are being completed. A withdrawal will not be processed until the required checks have been completed to our satisfaction. We will handle information supplied for verification in accordance with our Privacy Policy and applicable requirements.

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not deposit funds obtained unlawfully or use payments to move money for another person. We may return funds, decline a payment or restrict an account if a payment method cannot be verified or appears to create a security, fraud or compliance concern.

The payment methods available to you, together with any applicable minimums, maximums, processing information and restrictions, are shown in the cashier. You are responsible for checking the details before confirming a transaction. A deposit is normally credited only after we receive confirmation from the relevant payment provider.

Where possible, withdrawals will be sent back to the same payment method used for the deposit. If this is not possible, we may use another method in your name or ask for further information before processing the payment. We may combine withdrawals or contact you to confirm the appropriate method. Payment providers may apply their own processing times or charges.

Your account balance, transaction history and the limits shown in the cashier provide the current information about your funds and payment activity. You must not attempt to bypass a deposit, loss or withdrawal limit by opening another account, using another person's payment method or otherwise avoiding our controls.

4. Bonuses and promotional offers

Each bonus, free bet, reward or other promotional offer has its own terms. Those terms may set out eligibility, the qualifying deposit, the minimum amount, the games that count, wagering requirements, a maximum bet, a maximum bonus balance, an expiry date and any withdrawal restrictions. You should read the applicable offer terms before accepting or using the offer.

Wagering requirements must be completed in the way and within the period stated in the relevant offer terms. Stakes or gameplay that do not qualify will not count towards those requirements. Some games, bets, payment methods or account activity may be excluded or may contribute at a different rate.

A maximum bet may apply while bonus funds or related rewards are active. If you exceed that limit, or otherwise breach the offer terms, we may remove the bonus and any associated winnings, or take another action permitted by those terms. You remain responsible for checking the current requirements before placing a bet.

Promotions are intended for individual account holders and must not be abused. Examples of prohibited conduct include creating multiple accounts, using another person's account or payment method, exploiting a technical error, coordinating activity to obtain rewards, or claiming an offer more than once where this is not allowed. We may withhold, cancel or recover a promotion and related winnings where we reasonably believe the offer has been abused or the applicable terms have been breached.

5. Safer gambling and self-exclusion

We provide tools to help you manage your gambling. Depending on the feature available in your account, you may be able to set deposit limits, take a time-out or request self-exclusion. A limit or time-out may affect future deposits or access after it is set, and you should not try to avoid it by opening another account.

If you ask us to self-exclude, we will take reasonable steps to close or restrict your account for the period requested or for the applicable self-exclusion period. You must not open another account or attempt to gamble with us during self-exclusion. We may close a new account and take action on related funds if it appears to have been opened in breach of a self-exclusion request.

For additional support, you can contact GambleAware, GamCare, GamStop or the National Gambling Helpline. If gambling is causing concern, contact us through live chat or at support@casino-deloro.co.uk so we can explain the safer gambling options available to you.

6. Account closure, complaints, liability and governing law

Closing or suspending your account

You may ask us to close your account at any time by contacting support@casino-deloro.co.uk or using live chat. Before closure, you should check your balance and complete any required verification. We will deal with any remaining balance in line with these terms, applicable payment checks and any legal or compliance requirements.

We may suspend, restrict or close your account where you ask us to do so, where your account has been inactive, where you breach these terms, where we cannot complete required checks, or where we need to protect you, us or the integrity of our services. We may also take action if we suspect fraud, money laundering, unlawful activity, promotion abuse or a breach of safer gambling controls.

Where permitted, we will explain the reason for a restriction or closure. We may not be able to provide full details where doing so could compromise security, an investigation or a legal obligation. Closing an account does not remove obligations that arose before closure, including obligations concerning payments, verification, disputes or prohibited conduct.

Complaints and disputes

If you have a complaint about your account, a payment, a game, an offer or our services, please write to support@casino-deloro.co.uk. You may also contact us through live chat. Include enough information for us to identify your account and understand the issue, but do not send your password.

We will acknowledge and look into your complaint and aim to respond within a reasonable time. We may ask for further information before reaching a decision. Keeping copies of relevant transaction details and correspondence may help us deal with the matter efficiently.

If a dispute cannot be resolved directly, independent dispute resolution is available in general terms, subject to the relevant process and eligibility requirements. This does not prevent you from exercising any rights available to you under applicable law.

Liability and governing law

We will take reasonable care to provide our services as described, but we cannot guarantee that the site, games or payment services will always be available, uninterrupted or free from faults. We are not responsible for loss caused by events outside our reasonable control, your failure to protect your account, inaccurate information supplied by you, or your breach of these terms.

Nothing in these terms limits or excludes liability where the law does not allow us to do so. Subject to that, our responsibility is limited to the extent permitted by law. These terms and any dispute connected with them are governed by the laws of England and Wales.